Account Types

To support Symbi in delivering the Service, Symbi engages third-party service providers as sub-processors. This page identifies the sub-processor, its location, and the services for which Symbi engages the sub-processor. Symbi may periodically update this page to provide notice of additions and removals to our list of sub-processors.

Each providers information follows the structure:

Service Provider
Types of Personal Information Processed
Processor Activities
Location
Twilio
Names (patient, doctor and admin), Phone Numbers (patient, doctor and admin), and SMS Content
Sending text messages
Amazon Web Services servers located in Virginia, USA
Google
Email Addresses (patient, doctor, and admin), Names (patient, doctor, and admin)
E-mail, document storage
Across a variety of Google owned data servers around the world
Slack
Email Addresses (patient, doctor, and admin), Names (patient, doctor, and admin)
Internal messaging
Amazon Web Services servers located exclusively in USA.
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Aptible Deploy
All customer data and personal information
Data hosting and storage
Montreal, Canada (for Symbi Canada)
Virginia, USA (for Symbi USA)